Thank you for choosing our website for licensing MIDI files and audio samples. We strive to provide you with high-quality content and ensure your satisfaction. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully before making a purchase.
Eligibility for Refunds
Refunds are available within 30 calendar days from the date of purchase.
Only purchases made directly through our website are eligible for refunds. If you have obtained the content from any other source, refunds will not be granted.
Grounds for Refunds
Technical Issues
If you encounter technical issues with the downloaded files that prevent you from using them as intended, we will consider providing a refund. However, we encourage you to reach out to our customer support first, as we may be able to assist you in resolving the issue.
Incorrect or Incomplete Content
If the content you have licensed is significantly different from the description provided on our website or if it is incomplete, you may be eligible for a refund.
Duplicate Purchases
In the event that you accidentally purchase the same content multiple times, please contact our customer support for assistance. Refunds will be considered on a case-by-case basis.
Non-Refundable Items
Downloaded Content
Once you have downloaded the MIDI files or audio samples, refunds will not be granted.
Custom Orders
If you have requested custom-made content specifically tailored to your needs, it is non-refundable.
Refund Process
To request a refund, please contact our customer support team via [email/phone]. Provide your order details, including the order number and the reason for the refund request.
Our customer support team will review your request and respond within three business days.
If your refund is approved, it will be processed using the same payment method used for the original purchase. Please note that it may take several business days for the refund to appear in your account.
Fair Usage
We reserve the right to assess refund requests on a case-by-case basis.
Excessive or fraudulent refund requests may result in the denial of future refund claims and potential termination of your account.